How to Refund or Exchange any Program or Event Ticket
We try to make the return and exchange as simple and simple as possible. You can return any program or ticket for the event by writing to the Support Service or to the email: firstname.lastname@example.org
Level 1: Subscriptions like Abonements or Mentoring.
Subscriptions work exactly like Netflix. Many of our subscriptions have a 7-day trial. You can activate a trial and then cancel anytime within 7 days at no charge. After the 7 days, we do not offer refunds for subscription purchases.
After the 7-day trial membership you will be charged the annual subscription fee for Mentoring. You can't get a refund after this point. You can cancel your subscription so you won't be charged the following year. But you will not be refunded for this year.
Level 2: Visionacademy Live Events.
A full ticket refund for an event can be provided 45 days prior to the start date of the event. You must request a refund at least 45 days prior to the event in order to qualify for a full refund. Please write an email request to request a refund and see more information about these refunds and the amount of compensation.
Eligible requests will be processed within 3 - 5 business days, as long as it is within the refund time frame.
How to Exchange Your Program for Another Program
If you find that the program that you have purchased is not for you and are still within the refund policy, you can exchange that program for another one that is similarly priced. To do so, please contact our customer support by clicking the chat widget at the bottom right corner and write to us with the details of your request.
When Will I Get My Refund
How much time does it take to process a refund and what to do if you haven't received your money back
If you are eligible for a refund, once you fill out the refund request form or claim it and receive an acknowledgment from our support agents, it should take between 3-5 business days for the money to reach your bank account.
In some instances, it may take up to 7-10 business days. But we will make sure you receive your refund as early as possible.
Didn't Receive Your Refund?
Did you pay with PayPal?
Please head over to PayPal and check if the amount has arrived in your PayPal account. If this is not the case, take a look at your pending payments. At times, PayPal requires you to claim the amount transferred to you, in which case you will need to click on the link in the email you have received from PayPal.
Did you pay with a credit card?
Waiting for more than 7 working days since our agent acknowledgement? It’s time we have a chat! Please drop a few lines explaining the situation within the chat widget on the lower-right corner.
Somebody from our support team will get back to you soon!
Price In My Currency
What is the price of a program or subscription in your local currency
To figure out how much approximately our program will cost in other currencies, you can use this website: XE Currency Converter.
Once you make the purchase using an account with your local currency - the payment system automatically converts currencies based on the exchange rate of your bank at that moment.
XE Currency Converter shows a good approximation of what price you may expect in your country's currency, however, the final prices depicted in your bank statement may differ.
You may notice that there are extra charges to your bank account in your currency (and thus charges on your bank statement may differ from the invoices and receipts we send you).
Please contact your bank for more information on currency conversion charges. However, please bear in mind that your bank may use slightly different rates and that currency rates can change over time.
Troubleshooting a declined payment or error when purchasing with a credit card or PayPal account
Credit card declined
We know how frustrating this can be! So let's go over this together. There are a number of reasons why your payment with a credit card may not go through:
There was an error in inputting your credit card information
Credit limit is reached / credit is insufficient on your account
The card may be expired or not yet activated for online purchases
The credit card provider may have put restrictions on the card (which they sometimes do for online foreign transactions)
To overcome any of these challenges please follow these steps:
Try using a different browser to make the purchase.
Double check the credit card information you enter in the checkout page to make 100% sure it's correct. Pay extra attention to: Credit card number, Expiration date & CVV number.
Check your credit balance/bank statement if you have enough money to make the transaction.
The above steps don't work? Please contact your bank/credit card provider to verify if there are any issues with your card.
If even your bank cannot help and you think there might be something wrong with our checkout, please contact our Customer Support and we'll get back to you as soon as possible! (Note: please add as much information as possible explaining the situation. Screenshots are extremely helpful.)
Your PayPal payment was declined?
There could be several different reasons why you're seeing an error message or why your payment won't go through.
If your debit or credit card was declined, check to see if:
Your card has expired or out of date – if the card you have on file doesn’t have your current billing address or is expired it will be declined. You can update your card information in your PayPal account.
You need to confirm your card – your card may need to go through a confirmation process. Please note if there’s no “confirm credit card” link on your card details page within your PayPal Wallet, you don’t need to complete this step.
Your card company or bank has more information – if the above steps don’t solve the issue, you can call your credit card company to identify the problem. To protect your privacy, your debit or credit card company or card issuer doesn't tell PayPal why your card was declined. If you can still use your card, please try your transaction again.
If your payment won’t process with your bank account or you’re still having problems with your card, try:
Changing your payment method at checkout. If you only have one payment method linked to your PayPal account, you’ll need to add another payment method before you can do this. You can add a credit or debit card or add your bank account. Both options are quick and easy and will give you more flexibility at checkout.
Confirming your recipient’s email address or phone number is entered correctly. Make sure the recipient has finished registering for their PayPal account by confirming their information. A payment will fail if they haven’t completed this process.
Whenever you're not sure if the payment did go through, please check your bank statement. If you don't see a recent transaction to VisionAcademy on your online banking statement - this means you were not charged.
If you did not get a successful transaction message or any email from us with information about the program you have just purchased, it means:
Either that the email address that you filled up in the payment form is misspelled.
Or that the payment couldn’t be processed and did not go through so you have not been charged. This also means that you don't have access to your program yet.
Error 500 - order processing
If you're encountering this error, most likely, our payment system is down right now. We are truly sorry for the inconvenience.
Before you try to purchase again,
Check if you were not charged on your bank statement
Clear your cookies and cache in your browser
Try to repeat the transaction after 24 hours
If you still see the same error, you can contact our Customer Support. Tell us more about:
What was the error message you saw? (Screenshots give bonus points!)
What steps have you already taken?
What device are you using (laptop, phone, tablet, etc.)? Which brand and model?
What operating system are you using? What internet browser are you using to login? That's all! We'll be sure to assist you in any situation.
If you have a payment plan or subscription & we are unable to charge you
If you have a subscription or a payment plan and we are unable to charge your credit card or Paypal account for any reason, our system will re-attempt to charge your account or card multiple times on consecutive days. You will also receive notifications to your email address if the attempts were not successful. When the last attempt by our payment system to charge you is unsuccessful, access to your subscription or program will be removed.
If you have a subscription and would like to resubscribe to the service, please simply purchase the subscription again.
If you have a payment plan and your final payment is declined by our system or your program access is removed, please contact our customer support by clicking the support widget at the bottom right corner of the page. Please describe the situation and our agents will get back to you soon with a solution.